Privacy Policy

Effective Date: January 4, 2026

Renford Solutions ("we", "us", "our") operates renfordsolutions.com (the "Site") and provides AI automation, CRM, and workflow services. We are committed to protecting your privacy under British Columbia's Personal Information Protection Act (PIPA) and applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.

1. Information We Collect

We gather personal information when you:

Submit contact forms, book demos, or inquire via email/phone (name, email, phone, business details).

Use our AI agents/automations (interaction logs, voice data, preferences).

Visit the Site (IP address, browser type, pages viewed via cookies/analytics).

Non-personal data like usage stats helps improve services. We do not collect sensitive info (e.g., health/financial) without explicit consent.

2. How We Use Your Information

Personal information enables us to:

Respond to inquiries and provide quotes/demos.

Deliver AI/CRM services (lead qualification, booking, email automation).

Send service updates/marketing (with opt-out option).

Analyze Site performance and prevent fraud.

Purposes are identified at collection; we limit use to what's necessary.

3. Disclosure and Sharing

We share information only as needed:

Service providers (hosting, email tools like Google Workspace) under strict agreements.

With consent or legal requirements (court orders).

No selling or renting to third parties. International transfers comply with PIPA.

4. Cookies and Tracking

The Site uses cookies for functionality, analytics (Google Analytics), and preferences. Manage via browser settings. Opt-out available; blocking may limit features.

5. Data Security and Retention

Security: Industry-standard encryption, access controls.

Retention: Inquiries (2 years); clients (duration + 7 years post-term). Deleted securely afterward.

6. Your Rights Under PIPA

Contact us to:

Access, correct, or delete your information.

Withdraw consent (impacts services).

Complain about handling.

Requests to: [email protected] | Response within 30 days.

7. Children's Privacy

Services not directed at children under 19; no knowing collection.

8. Changes to Policy